Accessibility statement
This accessibility statement applies to the domain: travel.portsmouth.gov.uk
This website has been developed to comply with the WCAG 2.2 AA standard for accessibility as a minimum.
This website is run by Portsmouth City Council.
How you should be able to use this website
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have made the website text as simple as possible to understand and aim to adhere to the national average reading age of 9.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of the website are not fully accessible:
- you cannot modify the line height or spacing of text
- some links on the website are not descriptive
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
We’ll consider your request and get back to you in 5 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us.
Kathy Smith – Transport marketing officer
Address: Travel Portsmouth, Portsmouth City Council, Guildhall Square, Portsmouth, PO1 2AL
Tel: 023 92841559
Technical information about this website’s accessibility
Digital Customer Experince is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) and/or the exemptions listed below.
Non-compliance with the accessibility regulations
1. Issues with PDF, Word, Excel and PowerPoint documents
Many of our older PDF, Word, Excel and PowerPoint don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.
The Accessibility regulations 2018 – PDF’s don’t require us to fix these or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs (our universal format for documents on the website) that are published will meet accessibility standards.
Some of our resource documents, such as posters, are designed to be downloaded and printed, so these may not be fully accessible.
Some documents that are essential to providing our services, such as forms published as PDF and Word documents, may not yet be accessible. We plan to either fix these or replace them with accessible HTML pages.
2. There are some links that don’t make sense out of context. For example, only the word ‘here’ is linked, meaning that users who use screen readers may not fully understand what each link is for. This fails WCAG 2.2 SC 2.4.4 – Link Purpose (In Context).
Our website developers and content editors identified issues including broken skip to navigation link, contrast errors, and the above issues during the last accessibility audit. Easy fixes for some of these issues have been applied to the most popular pages informed by Google Analytics 4. We aim to fix the above issues in three months. We’re continuing to audit and improve accessibility across the rest of the website.
Preparation of this accessibility statement
This statement was prepared on 19 January 2022. It was last reviewed on 11 June 2025.
This website was last tested on 11 June 2025.
The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.2 AA standard and completed using assistive tools such as the Chrome extension – WAVE Evaluation Tool.
We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).
